Terms & Conditions
Effective Date: September 11, 2026
Welcome to juvellajewellery.com. These Terms & Conditions govern your use of our website, services, products, and purchases. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. About Our Business
Juvella Jewellery is an online jewellery store offering jewellery products and related accessories to customers. Our business details are:
Website: juvellajewellery.com
Email: juvellajewellery@gmail.com
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, PIN – 712202, India
Phone: 9874702207
GST No.: 19EFMPS4903B1ZA
Business Category: Jewellery
Throughout these Terms, the words “we,” “us,” “our,” “Juvella Jewellery,” and “Juvella Jewellery Store” refer to the business operating this website. “You” and “customer” refer to any person accessing or purchasing from the website.
2. Acceptance of Terms
By visiting, browsing, registering on, or purchasing from juvellajewellery.com, you confirm that you have read, understood, and accepted these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will become effective once published on this website. Customers are encouraged to review this page periodically.
3. Eligibility to Use the Website
You must provide accurate information when using our website or placing an order. Customers should have the legal capacity to enter into a purchase agreement under applicable Indian law.
If you are purchasing on behalf of another person or entity, you confirm that you have the necessary authority to do so.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, colours, sizes, and other information displayed on our website are accurate.
However, slight differences may occur between the actual product and the images displayed online due to photography, lighting, screen settings, or manufacturing variations.
Jewellery products may also have minor variations in appearance, texture, finishing, or dimensions. Such reasonable variations shall not necessarily be considered defects.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.
5. Product Availability
All products are subject to availability.
A product displayed on the website may become unavailable due to stock limitations or other circumstances. If an ordered product becomes unavailable after the order is placed, we may contact the customer regarding an alternative product, cancellation, or applicable refund.
We reserve the right to limit the quantity of products purchased by an individual customer or household where necessary.
6. Pricing and Payment
All product prices displayed on the website are subject to change without prior notice.
The applicable price at the time of placing an order will generally be considered the purchase price, subject to any technical or pricing errors.
Customers are responsible for providing correct billing and delivery information during checkout.
We may offer different payment methods, including prepaid online payment and Cash on Delivery where available. Payment options may vary depending on product, location, order value, or other operational factors.
An order will be processed only after successful payment confirmation where prepaid payment is selected.
7. Order Confirmation
After placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or other available communication methods.
An order confirmation does not necessarily guarantee that the order will be shipped. Orders may be cancelled or declined in circumstances including stock unavailability, pricing errors, suspicious transactions, incorrect customer information, delivery restrictions, or other legitimate operational reasons.
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund procedures.
8. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing period mentioned on the website.
Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, transportation delays, logistical issues, or circumstances beyond our reasonable control.
Customers must provide a complete and accurate shipping address, phone number, and other required delivery information.
Juvella Jewellery shall not be responsible for delays caused by incorrect or incomplete information provided by the customer.
If a customer is unavailable at the time of delivery, the courier may attempt delivery again according to its delivery policy.
9. Cash on Delivery Orders
Where Cash on Delivery is available, customers must provide accurate contact and delivery details.
Customers are expected to accept genuine orders placed using their own information. Repeated refusal, false orders, or misuse of the Cash on Delivery facility may result in restrictions on future orders or payment options.
We reserve the right to verify certain orders before dispatch.
10. Cancellation of Orders
Customers may request cancellation of an order before it has been processed or shipped.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return or refund procedure.
We also reserve the right to cancel an order due to product unavailability, technical errors, payment issues, suspected fraudulent activity, incorrect pricing, or other legitimate reasons.
11. Returns and Refunds
Returns, replacements, exchanges, and refunds are subject to our applicable Return & Refund Policy.
Customers should inspect products after delivery and contact us within the specified period if the product is damaged, defective, incorrect, or otherwise eligible for return.
Jewellery may have specific return conditions due to hygiene, handling, customisation, packaging, or product characteristics.
Products must generally be returned in the required condition, with original packaging, tags, accessories, and other materials where applicable.
A refund will be processed only after the returned product is received and inspected where inspection is required.
12. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.
We may request photographs, videos, order details, packaging information, or other evidence to evaluate the issue.
Claims may not be accepted where damage has resulted from improper handling, misuse, accidental damage, normal wear and tear, or failure to follow product-care instructions.
13. Jewellery Care
Customers are responsible for taking reasonable care of jewellery products after delivery.
Exposure to water, perfumes, cosmetics, chemicals, sweat, excessive moisture, heat, or improper storage may affect the appearance or durability of jewellery.
Customers should follow any product-specific care instructions provided with their purchase.
Normal wear and tear, tarnishing, scratches, colour changes, or damage resulting from improper use may not qualify as manufacturing defects.
14. Intellectual Property
All website content, including logos, brand names, product photographs, graphics, designs, text, product descriptions, layouts, and other materials, is owned by or licensed to Juvella Jewellery unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
Unauthorised use of our intellectual property may result in appropriate legal action under applicable law.
15. Prohibited Use
You agree not to use our website for unlawful, fraudulent, abusive, or unauthorised purposes.
You must not attempt to interfere with website security, gain unauthorised access, introduce malicious software, collect customer information without permission, or use automated methods to misuse the website.
We reserve the right to restrict or terminate access to users who violate these Terms.
16. Website Accuracy and Availability
We attempt to keep our website operational and information accurate. However, we do not guarantee that the website will always be available, error-free, uninterrupted, or completely free from technical problems.
Temporary interruptions may occur due to maintenance, technical failures, hosting issues, network problems, security incidents, or circumstances beyond our control.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Juvella Jewellery shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where liability cannot legally be excluded.
Our responsibility relating to a purchased product shall generally be limited to the remedies available under our applicable policies and Indian law.
18. Third-Party Services and Links
Our website may use third-party payment gateways, courier companies, technology providers, or other service providers.
Third-party services may operate under their own terms, policies, and privacy practices. We are not responsible for independent policies or actions of third-party service providers to the extent permitted by applicable law.
19. Privacy
Your use of our website is also subject to our Privacy Policy. We may collect and process information necessary to operate the website, process orders, communicate with customers, provide customer support, and fulfil legal or business requirements.
Please review our Privacy Policy for additional information regarding the handling of personal information.
20. Force Majeure
Juvella Jewellery shall not be held responsible for failure or delay in performing its obligations when such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, pandemics, government restrictions, strikes, transportation disruptions, internet failures, courier problems, acts of war, or other unforeseen events.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with the website, products, services, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the relevant matter and location, subject to applicable law.
22. Contact Information
If you have questions regarding these Terms & Conditions, orders, products, returns, or other website-related matters, you may contact us using the details below:
Juvella Jewellery
Website: juvellajewellery.com
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, PIN – 712202, India
GST No.: 19EFMPS4903B1ZA
By using juvellajewellery.com and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.