Terms of service

Effective Date: September 11, 2026
Website: juvellajewellery.com
Business Name: Juvella Jewellery
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, Pin – 712202, India
GST No.: 19EFMPS4903B1ZA

Welcome to Juvella Jewellery. These Terms of Service govern your access to and use of our website, products, services, and related features available through juvellajewellery.com. By visiting our website, browsing our products, placing an order, or using any service provided by us, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, please do not use our website or purchase products from us.

1. About Juvella Jewellery

Juvella Jewellery is an online jewellery store offering jewellery products through our website. Our products may include necklaces, bracelets, earrings, jewellery sets, and other fashion jewellery or accessories as displayed on our website.

We aim to provide accurate product information, images, descriptions, pricing, and availability. However, slight differences in colour, appearance, size, texture, or finish may occur due to photography, lighting conditions, screen settings, manufacturing variations, or the nature of the product.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the applicable legal age, you should use our website only with the involvement and supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order, creating an account, or communicating with us.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and updated.

However:

  • Product colours may appear slightly different on different screens.
  • Product dimensions may have minor variations.
  • Jewellery designs may have small differences due to manufacturing or finishing.
  • Product images are intended for representation and may not always reflect the exact size of the product.
  • Availability may change without prior notice.
  • We reserve the right to correct errors or inaccuracies in product information.

If a product is incorrectly described due to an unintentional error, we reserve the right to take appropriate corrective action.

4. Pricing and Taxes

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, including GST where required, may be included in or added to the displayed price depending on the product and applicable regulations.

Juvella Jewellery reserves the right to modify prices, discounts, promotional offers, or product pricing at any time.

If an incorrect price is displayed due to a technical, typographical, or system error, we may cancel the affected order and provide an appropriate refund for any payment already received.

5. Orders and Order Acceptance

When you place an order through our website, you are making a request to purchase the selected product or products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or another available communication method. An order confirmation does not necessarily guarantee that the order will be fulfilled if the product becomes unavailable or an issue is identified.

We reserve the right to:

  • Accept or reject any order.
  • Limit quantities of products purchased.
  • Cancel an order due to stock availability.
  • Cancel an order because of pricing or product information errors.
  • Cancel an order where fraudulent or suspicious activity is detected.
  • Cancel an order if the provided customer information is incomplete or inaccurate.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to applicable policies.

6. Customer Information

You agree to provide correct information when placing an order, including your:

  • Full name
  • Delivery address
  • Phone number
  • Email address
  • Billing information, where applicable

Juvella Jewellery will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

Customers should carefully review their order details before completing the purchase.

7. Payment

We may provide multiple payment options depending on availability, including online payment methods and Cash on Delivery (COD), where applicable.

For online payments, transactions may be processed through third-party payment service providers. Customers may be subject to the terms and conditions of those payment providers.

Juvella Jewellery does not store sensitive payment information such as complete card details unless specifically permitted and required through a secure payment-processing system.

We reserve the right to restrict or decline certain payment methods for particular orders where necessary.

8. Cash on Delivery

Where Cash on Delivery is available, customers must provide accurate contact and delivery information.

Customers are expected to accept and pay for the order when it is delivered.

Repeated refusal of COD orders, false orders, fake contact information, or intentional misuse of the COD facility may result in restrictions on future COD purchases.

We reserve the right to disable COD availability for individual customers or locations where misuse or repeated failed deliveries occur.

9. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time displayed on the website or communicated to the customer.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation delays
  • Operational issues
  • Unforeseen circumstances

Estimated delivery dates are not guaranteed delivery dates.

Once an order has been handed over to the courier or shipping partner, delivery may be subject to the courier company's terms and operational conditions.

Customers should ensure that someone is available at the delivery address to receive the package.

10. Inspection of Products

Customers are encouraged to inspect the package and product carefully after delivery.

If the package appears damaged, opened, tampered with, or otherwise unusual, the customer should document the condition and contact Juvella Jewellery as soon as possible.

For damage, incorrect products, missing items, or other delivery-related issues, customers may be required to provide photographs, videos, order details, packaging information, or other relevant evidence to help us investigate the matter.

11. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our separate Return & Refund Policy published on the website.

Certain jewellery products may have specific return or exchange conditions due to hygiene, product type, customization, or other business considerations.

Before requesting a return or exchange, customers should review the applicable Return & Refund Policy carefully.

If an approved return is required, the product may need to be returned in its original condition, including original packaging, tags, accessories, and other items supplied with the order.

Products that have been used, damaged, altered, worn, washed, modified, or returned without required packaging may not qualify for a return or refund.

12. Jewellery Care

Customers are responsible for taking reasonable care of jewellery products after delivery.

Depending on the type of jewellery, exposure to water, perfume, cosmetics, chemicals, sweat, moisture, excessive heat, or rough handling may affect the appearance or durability of the product.

Customers should follow any care instructions provided with the product.

Normal wear and tear, scratches, discolouration caused by improper care, accidental damage, or damage resulting from misuse may not be considered manufacturing defects.

13. Promotions and Discounts

Juvella Jewellery may occasionally provide promotional offers, discount codes, special prices, limited-time offers, or other promotional campaigns.

Promotional offers may be subject to additional conditions, including:

  • Limited validity periods
  • Product-specific restrictions
  • Minimum order values
  • One-time usage
  • Customer-specific eligibility
  • Stock availability

We reserve the right to modify, suspend, or cancel promotional offers at any time without prior notice.

Unless specifically stated, promotional offers cannot be combined with other discounts.

14. Intellectual Property

All content available on juvellajewellery.com, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Images
  • Text
  • Product descriptions
  • Website design
  • Layout
  • Icons
  • Videos
  • Marketing materials

is owned by or licensed to Juvella Jewellery and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit our website content without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

15. Prohibited Activities

You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Provide false or misleading information.
  • Place fraudulent or fake orders.
  • Attempt to interfere with website functionality.
  • Access restricted areas without authorization.
  • Introduce viruses, malware, or harmful code.
  • Attempt to obtain another person's personal information.
  • Copy or reproduce website content without permission.
  • Use automated systems to scrape or collect website content without authorization.
  • Abuse discount codes or promotional offers.
  • Engage in activities that may damage our business, website, reputation, or customers.

We reserve the right to restrict or terminate access to our website where misuse or violation of these terms is identified.

16. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, technology providers, or other service providers.

Third-party services may operate under their own terms and privacy policies. Juvella Jewellery is not responsible for the policies, security, availability, or practices of independent third-party services beyond our reasonable control.

Our website may also contain links to third-party websites. Such links are provided for convenience and do not necessarily represent endorsement by Juvella Jewellery.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted, error-free, or completely secure access at all times.

The website may occasionally become unavailable due to:

  • Maintenance
  • Technical problems
  • Server issues
  • Internet connectivity problems
  • Security concerns
  • Software updates
  • Third-party service interruptions
  • Circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of the website without prior notice where necessary.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Juvella Jewellery shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, natural disasters, strikes, technical failures, government restrictions, or other force majeure events.

Nothing in these Terms of Service is intended to exclude any liability that cannot legally be excluded under applicable law.

19. Indemnification

You agree to indemnify and hold harmless Juvella Jewellery, its owners, representatives, employees, service providers, and associated parties from claims, losses, liabilities, damages, costs, or expenses arising from your:

  • Violation of these Terms of Service.
  • Misuse of the website.
  • Fraudulent or unlawful activity.
  • Violation of applicable laws.
  • Infringement of third-party rights.
  • Submission of false or misleading information.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to provide services, process orders, communicate with customers, arrange delivery, provide customer support, and improve our website.

Please review our Privacy Policy for additional information regarding the collection and use of personal information.

21. Changes to These Terms

Juvella Jewellery reserves the right to update, modify, or replace these Terms of Service at any time.

Changes may be made to reflect:

  • Business changes
  • Legal or regulatory requirements
  • Website improvements
  • Changes in products or services
  • Changes in payment or shipping processes

The updated version will be published on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms of Service.

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms of Service, the website, or transactions with Juvella Jewellery shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location in West Bengal, India, subject to applicable law.

23. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.

24. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable website policies, constitute the terms governing your use of juvellajewellery.com and your transactions with Juvella Jewellery.

Any failure by us to enforce a particular provision does not constitute a waiver of our right to enforce that provision in the future.

25. Contact Us

If you have questions, concerns, complaints, or requests relating to these Terms of Service, your order, or our services, please contact us using the information below:

Juvella Jewellery
Website: juvellajewellery.com
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, Pin – 712202, India
GST No.: 19EFMPS4903B1ZA

We will make reasonable efforts to review and respond to customer queries within an appropriate period.

26. Acceptance of Terms

By accessing juvellajewellery.com, browsing our website, creating an account, placing an order, purchasing our products, or otherwise using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

If you do not agree with these Terms of Service, you should discontinue use of the website and services provided by Juvella Jewellery.

Thank you for choosing Juvella Jewellery.