Contact information
Welcome to Juvella Jewellery, your trusted destination for elegant, stylish, and beautiful jewellery designed to complement every occasion. We value our customers and believe that clear communication is an important part of providing a smooth and satisfying shopping experience.
Whether you have a question about a product, need assistance with an order, want information about delivery, or require help after placing an order, our customer support team is here to assist you. Please feel free to contact us using the information provided below.
Our Contact Details
Store Name: Juvella Jewellery
Website: juvellajewellery.com
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, India
PIN Code: 712202
Business Category: Jewellery
GST No.: 19EFMPS4903B1ZA
We encourage customers to contact us whenever they need assistance. Our team will make every reasonable effort to understand your concern and provide accurate and helpful information.
Customer Support
At Juvella Jewellery, customer satisfaction is one of our key priorities. We understand that purchasing jewellery online can sometimes raise questions regarding product details, sizing, appearance, availability, payment, shipping, returns, or order status.
Our customer support team is available to help you with common shopping-related questions and concerns. If you are unsure about a product before placing an order, you can contact us for assistance.
For faster support, please provide relevant information such as your name, order number, product name, or registered contact details when contacting us about an existing order.
Contact Us by Email
For general enquiries and customer support, please contact us at:
Email: juvellajewellery@gmail.com
Email is a convenient way to contact us regarding product enquiries, order-related questions, delivery concerns, returns, exchanges, payment issues, and other website-related matters.
When sending an email about an existing order, please include your order number in the subject line or message. This helps us identify your order more efficiently and provide an appropriate response.
For example, your email can include:
- Your full name
- Order number
- Product name
- Date of order
- Contact number
- Details of your question or concern
- Relevant photographs, if required for your enquiry
Please avoid sharing unnecessary confidential information in your email.
Contact Us by Phone
For customer assistance, you may contact us at:
Phone: 9874702207
If you are calling regarding an existing order, keeping your order number and basic order details available can help our support team assist you more efficiently.
For product-related enquiries, please mention the product name or product details so that our team can understand your requirement clearly.
Depending on customer support availability and the nature of your enquiry, there may be times when your call cannot be answered immediately. In such situations, you may leave a message or contact us by email.
Our Business Address
Juvella Jewellery
2/112 Mahesh Colony
Serampore, Hooghly
West Bengal, India
PIN Code – 712202
Our business address is provided for official business and correspondence purposes. If you need to contact us regarding an order, we recommend using our official email address or phone number first so that our team can guide you appropriately.
Jewellery Product Enquiries
Choosing jewellery online should be simple and comfortable. If you have questions about a jewellery product before purchasing, you are welcome to contact us.
You may contact our team regarding information such as:
- Product availability
- Product design
- Jewellery category
- Available variants
- Product specifications
- General care information
- Order-related questions
- Shipping information
- Return or exchange queries
- Payment-related concerns
We recommend reviewing the product description and available information on the relevant product page before placing your order. If you still have questions, our support team will be happy to assist where possible.
Order Assistance
If you have already placed an order with Juvella Jewellery and need assistance, please contact us with your order number.
Order-related enquiries may include:
- Order confirmation
- Order processing
- Order status
- Shipping status
- Delivery-related concerns
- Incorrect or incomplete delivery information
- Product-related concerns
- Return or exchange requests
- Other order support
Providing accurate order information allows our customer service team to locate the relevant details and respond more efficiently.
Please note that order processing and delivery times may vary depending on product availability, shipping location, courier operations, holidays, and other circumstances beyond our direct control.
Shipping and Delivery Questions
We understand how important timely delivery is when purchasing jewellery online. If you have questions regarding the delivery of your order, you can contact our support team.
For delivery-related assistance, please provide your order number and the delivery details associated with the order.
Courier delivery timelines can vary depending on the destination and operational conditions. Delays may occasionally occur because of weather conditions, public holidays, courier issues, incorrect address information, or other unforeseen circumstances.
Our team will make reasonable efforts to assist customers with delivery-related concerns.
Returns and Exchanges
If you have received an item and need information regarding a return or exchange, please contact our customer support team.
Before sending any product back, customers should contact us and follow the applicable return or exchange instructions provided by Juvella Jewellery.
Return and exchange eligibility may depend on the product, condition of the item, applicable policy terms, and the circumstances of the request.
Customers should keep the product, packaging, invoice, and other relevant materials safely until the order has been fully inspected and the applicable return period has ended.
For specific information about returns, customers should review our applicable Return and Refund Policy available on the website.
Product Quality Concerns
We aim to provide customers with products that meet the descriptions and specifications displayed on our website. However, if you believe that there is an issue with a product received, please contact us as soon as reasonably possible.
When contacting us about a product concern, please provide:
- Order number
- Product name
- Description of the issue
- Clear photographs, if appropriate
- Your contact information
Our team will review the information provided and guide you through the next applicable steps.
Payment-Related Assistance
If you experience an issue while placing an order or have a question regarding payment, please contact our customer support team.
Payment-related enquiries may include:
- Payment failure
- Order confirmation after payment
- Payment status
- Questions regarding available payment methods
- Other checkout-related concerns
Customers should never share passwords, OTPs, card PINs, CVV numbers, or other highly confidential banking information with customer support.
Juvella Jewellery will not require customers to share unnecessary banking credentials or passwords for ordinary customer service assistance.
Incorrect Contact or Delivery Information
Customers are responsible for providing accurate information while placing an order. This includes the recipient's name, phone number, complete delivery address, PIN code, and other required information.
If you notice that incorrect information has been entered after placing an order, contact us as soon as possible.
We will make reasonable efforts to assist where changes are possible. However, once an order has been processed or shipped, changing the delivery details may not always be possible.
Business Enquiries
For business-related enquiries, partnerships, supplier communication, or other professional matters, you may contact Juvella Jewellery using our official email address.
Business Email: juvellajewellery@gmail.com
Please clearly mention the purpose of your enquiry in the subject line so that your message can be directed appropriately.
Privacy and Customer Information
We respect the privacy of our customers and aim to handle customer information responsibly.
When contacting us, please provide only the information necessary to resolve your enquiry. Do not send sensitive information such as passwords, OTPs, payment card PINs, CVV numbers, or other confidential security credentials.
Any personal information submitted through our website or customer support channels may be handled according to our Privacy Policy and applicable laws and regulations.
Before Contacting Us
For a faster and more effective response, we recommend checking the relevant information available on our website before contacting customer support.
Depending on your enquiry, you may find useful information on:
- Product pages
- Shipping Policy
- Return and Refund Policy
- Privacy Policy
- Terms of Service
- Frequently Asked Questions
- Order confirmation emails
If you cannot find the answer you are looking for, please contact our team directly.
Our Commitment to Customers
At Juvella Jewellery, we believe that customer service does not end after an order is placed. We aim to build long-term relationships with our customers by providing clear communication, helpful assistance, and a convenient online shopping experience.
We appreciate every customer who chooses Juvella Jewellery and trust us for their jewellery purchases. Your questions, feedback, and suggestions help us improve our products and services.
If you have any concern, please do not hesitate to reach out. Our team will make reasonable efforts to understand your request and provide appropriate assistance.
Official Contact Information
For your convenience, our official contact details are listed below:
Juvella Jewellery
Website: juvellajewellery.com
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, India
PIN Code: 712202
Category: Jewellery
GST No.: 19EFMPS4903B1ZA
For customer support, order assistance, product enquiries, delivery questions, return-related assistance, and general enquiries, please contact us using the official details provided above.
We recommend using the contact information published on juvellajewellery.com for all official communication related to your Juvella Jewellery shopping experience.
Thank you for choosing Juvella Jewellery.