Privacy policy
Effective Date: September 11, 2026
At juvellajewellery.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Juvella Jewellery collects, uses, stores, processes, and protects your information when you visit our website, browse our products, create an account, place an order, contact us, or use any services provided through our website.
By accessing or using juvellajewellery.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website.
1. Business Information
Website: juvellajewellery.com
Business Name: Juvella Jewellery
Business Category: Jewellery
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, PIN – 712202, India
GST No.: 19EFMPS4903B1ZA
For privacy-related questions, requests, or concerns, you may contact us using the email address or phone number provided above.
2. Information We Collect
When you use our website or purchase products from us, we may collect certain information necessary to provide our services effectively.
Personal Information
Depending on how you interact with our website, we may collect information such as:
- Full name
- Billing address
- Shipping address
- Email address
- Mobile or telephone number
- Order details
- Product preferences
- Account information
- Communication history
- Information you voluntarily provide when contacting us
We collect only information that is reasonably necessary for operating our online store and fulfilling your requests.
Order Information
When you place an order, we may collect information related to your purchase, including:
- Products purchased
- Order number
- Order date
- Order value
- Delivery address
- Billing information
- Contact details
- Order status
- Return or refund information
This information helps us process, fulfil, track, and provide customer support for your orders.
Technical Information
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General usage information
- Website interaction data
Technical information may be used to improve website performance, security, functionality, and user experience.
3. Information You Provide Voluntarily
You may voluntarily provide information when you:
- Create an account
- Place an order
- Subscribe to communications
- Contact customer support
- Submit a contact form
- Request information
- Participate in promotional activities
- Provide product feedback
- Communicate with us through available channels
You are responsible for ensuring that the information you provide is accurate and up to date.
4. How We Use Your Information
Juvella Jewellery may use collected information for legitimate business purposes, including:
- Processing and fulfilling orders.
- Confirming purchases.
- Arranging delivery.
- Providing customer support.
- Responding to questions and requests.
- Processing returns, replacements, cancellations, and refunds.
- Maintaining customer accounts.
- Improving website functionality.
- Improving products and services.
- Preventing fraudulent or unauthorized transactions.
- Maintaining website security.
- Understanding website usage and customer preferences.
- Sending service-related communications.
- Providing information about orders and deliveries.
- Complying with applicable legal and regulatory requirements.
- Managing business records and accounting requirements.
We do not use your personal information for purposes unrelated to our business operations unless permitted by law or you have provided appropriate consent.
5. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Juvella Jewellery does not generally directly store complete payment-card details such as full credit card or debit card numbers on its own systems. Payment information may be securely processed by the applicable payment gateway according to its own security and privacy practices.
Customers should review the privacy policies and terms of the relevant payment provider where appropriate.
For Cash on Delivery orders, we may collect the information necessary to verify and deliver your order.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember information and understand how visitors interact with the website.
We may use cookies for purposes such as:
- Maintaining shopping-cart functionality
- Remembering preferences
- Improving website navigation
- Understanding website traffic
- Measuring website performance
- Improving customer experience
- Supporting security features
- Providing relevant marketing or advertising
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
7. Shopify and Service Providers
Our online store may be operated using Shopify or related technology and services. Certain information may therefore be processed by Shopify and other service providers involved in hosting, payment processing, analytics, security, shipping, communication, or website functionality.
Third-party service providers may process information only as reasonably necessary to provide their services to us or as otherwise permitted by applicable law.
We encourage customers to review the privacy policies of third-party services when relevant.
8. Shipping and Delivery Partners
To deliver your order, we may share necessary information with shipping and logistics providers.
Information may include:
- Customer name
- Delivery address
- Mobile number
- Order details
- Delivery instructions
Such information is shared only to the extent reasonably necessary to fulfil and deliver your order.
9. Sharing of Personal Information
We do not sell or rent your personal information to third parties for their independent commercial use.
However, information may be shared with trusted parties when necessary for operating our business, including:
- Payment service providers
- Shipping and logistics companies
- Technology and hosting providers
- Website service providers
- Analytics providers
- Customer-support service providers
- Fraud-prevention services
- Professional advisers
- Government authorities where legally required
We take reasonable steps to ensure that information shared with service providers is handled appropriately.
10. Legal Requirements
We may disclose personal information when we reasonably believe that disclosure is necessary to:
- Comply with applicable laws or regulations
- Respond to lawful requests from authorities
- Protect our legal rights
- Investigate suspected fraud
- Prevent illegal activities
- Protect the safety of our customers, employees, or others
- Enforce our terms and policies
- Protect the security and integrity of our website
Such disclosure will be made where required or permitted by applicable law.
11. Marketing Communications
If you provide your contact information and consent to receive promotional communications, we may send information about:
- New jewellery collections
- Special offers
- Discounts
- Product launches
- Seasonal promotions
- Store announcements
- Other relevant updates
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Even if you opt out of marketing communications, we may still send essential service-related communications concerning orders, payments, deliveries, returns, refunds, or account activity.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.
Customers should also take appropriate precautions, including keeping account credentials confidential and avoiding sharing sensitive information through unsecured communication channels.
13. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Completing transactions
- Maintaining business records
- Providing customer support
- Handling returns and refunds
- Resolving disputes
- Preventing fraud
- Complying with tax and accounting requirements
- Meeting legal obligations
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
14. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate parental or legal authorization.
If we become aware that personal information has been submitted by a child in circumstances where such collection is not permitted, we may take reasonable steps to delete the information.
Parents or legal guardians who believe that a child has provided personal information to us may contact us at juvellajewellery@gmail.com.
15. Third-Party Websites
Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external resources.
These third-party websites operate independently and may have their own privacy policies and terms. Juvella Jewellery is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
16. Social Media
We may maintain or use social media channels to communicate with customers and promote our jewellery products.
Interactions through third-party social media platforms may be subject to the privacy policies and terms of those platforms. Information you voluntarily make publicly available through social media may be accessible to others.
Please review the relevant platform's privacy settings and policies before sharing personal information.
17. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
- Request information about personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to certain forms of processing.
- Request restriction of certain processing.
- Opt out of promotional communications.
- Raise a privacy-related concern or complaint.
To make a privacy request, contact us at:
Email: juvellajewellery@gmail.com
Phone: 9874702207
We may need to verify your identity or request additional information before processing certain requests. This is intended to protect your personal information from unauthorized access.
18. Accuracy of Information
We request customers to provide accurate and complete information when placing orders or communicating with us.
If your personal information changes, you may contact us to request an update where applicable.
Providing an incorrect shipping address, telephone number, or other order information may result in delivery delays or difficulties. Juvella Jewellery may not be responsible for problems caused by inaccurate information provided by the customer.
19. Fraud Prevention
We may use personal and transaction information to detect, investigate, and prevent fraudulent or suspicious activities.
Orders may be reviewed where necessary to protect our business and customers. We may cancel, delay, or request additional verification for an order where we reasonably suspect fraudulent or unauthorized activity, subject to applicable law.
20. Business Transfers
If Juvella Jewellery undergoes a business transaction such as a merger, restructuring, sale, acquisition, transfer of assets, or similar event, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or privacy practices.
When changes are made, the updated version will be posted on this page with a revised effective date.
Customers are encouraged to review this Privacy Policy periodically to remain informed about how their information is handled.
22. Consent
By using juvellajewellery.com, submitting information, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, we may request your consent before collecting or using information for specific purposes. You may withdraw consent where permitted by applicable law, although withdrawal may affect our ability to provide certain services.
23. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we handle personal information, please contact Juvella Jewellery.
Juvella Jewellery
Website: juvellajewellery.com
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, PIN – 712202, India
GST No.: 19EFMPS4903B1ZA
We will make reasonable efforts to review and respond to privacy-related requests and concerns within a reasonable period, subject to the nature of the request and applicable legal requirements.
24. Important Notice
This Privacy Policy is intended to explain the general privacy practices of Juvella Jewellery and should be read together with the other policies and terms published on juvellajewellery.com, including applicable Terms of Service, Shipping Policy, Return and Refund Policy, and other legal notices.
Nothing in this Privacy Policy is intended to limit any rights available to customers under applicable Indian law.
By continuing to use our website, you agree to the practices described in this Privacy Policy, subject to your rights under applicable law.
Last Updated: September 11, 2026
Juvella Jewellery
Your privacy and trust are important to us.