Shipping policy

Effective Date: September 11, 2026

Welcome to Juvella Jewellery. We are committed to delivering your jewellery orders safely, securely, and within a reasonable timeframe. This Shipping Policy explains how orders placed through juvellajewellery.com are processed, shipped, delivered, and handled in case of delays or delivery-related issues.

By placing an order on our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. Store Information

Business Name: Juvella Jewellery
Website: juvellajewellery.com
Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal, India – 712202
Business Category: Jewellery
GST No.: 19EFMPS4903B1ZA

For any shipping-related questions, customers may contact us through the email address or phone number provided above.

2. Order Processing Time

Once you successfully place an order on our website, our team will begin processing it.

Orders are generally processed within 1–3 business days after order confirmation. Processing time includes order verification, product availability confirmation, quality checking, packaging, and preparation for dispatch.

Orders placed on Sundays, public holidays, or during special promotional periods may require additional processing time.

Please note that order processing time is different from shipping or delivery time. The delivery period begins after the order has been dispatched from our facility.

Before dispatching jewellery products, we may conduct appropriate quality and packaging checks to help ensure that the product reaches you in proper condition.

3. Shipping & Delivery Time

After your order has been dispatched, the estimated delivery time will generally depend on your delivery location, courier availability, and other logistical circumstances.

For most locations within India, estimated delivery may take approximately:

  • Metro and major cities: 3–7 business days
  • Other cities and towns: 4–8 business days
  • Remote or difficult-to-service locations: 5–12 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery times may occasionally be longer because of weather conditions, transportation disruptions, public holidays, courier delays, high order volumes, incorrect addresses, regional restrictions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on factors such as:

  • Delivery location
  • Order value
  • Product type or weight
  • Courier service
  • Promotional offers
  • Special shipping campaigns

If free shipping is available for a particular order, the applicable free-shipping offer will be displayed on the website or at checkout.

Customers are responsible for reviewing the final order summary, including shipping charges, before completing payment.

5. Shipping Destinations

Juvella Jewellery primarily provides delivery services within India.

Delivery availability may vary depending on the courier network and the destination PIN code. Some remote, restricted, or non-serviceable areas may not be eligible for delivery.

If your PIN code is not serviceable, we may contact you to discuss an alternative delivery arrangement where reasonably possible.

At present, international shipping may not be available unless specifically stated on our website. Customers should contact us before placing an order if they require delivery outside India.

6. Order Confirmation

After placing an order successfully, you may receive an order confirmation through the contact information provided during checkout.

Customers should carefully review their:

  • Full name
  • Mobile number
  • Email address
  • Complete shipping address
  • PIN code
  • Landmark, where applicable
  • Selected products
  • Quantity
  • Payment details

If you notice an incorrect shipping address immediately after placing your order, please contact us as soon as possible.

We will try to update the shipping information before dispatch. However, once an order has been shipped, we may not be able to modify the delivery address.

7. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Juvella Jewellery will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer, including:

  • Incorrect house or flat number
  • Incorrect street or locality
  • Wrong PIN code
  • Incorrect phone number
  • Missing landmark
  • Incomplete recipient information
  • Incorrect city or state

If an order is returned to us because the address was incorrect or the customer was unavailable after repeated delivery attempts, additional shipping charges may apply if the customer requests re-shipment.

8. Tracking Your Order

Once your order has been dispatched, tracking information may be shared with you through your registered contact details, wherever tracking is available.

The tracking number can be used to check the shipment's progress through the relevant courier's tracking system.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

If your tracking information has not been updated for an extended period, please contact our customer support team at:

Email: juvellajewellery@gmail.com
Phone: 9874702207

We will make reasonable efforts to assist you in checking the shipment status.

9. Courier Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

Customers should ensure that someone is available at the delivery address to receive the package.

A shipment may be delayed or returned if:

  • The recipient is unavailable
  • The delivery address cannot be located
  • The phone number is unreachable
  • The customer refuses the package
  • The PIN code is incorrect
  • The delivery location is outside the courier service area
  • Repeated delivery attempts are unsuccessful

If a package is returned to Juvella Jewellery because of customer-related delivery issues, re-shipping may be subject to applicable additional charges.

10. Delayed Shipments

Although we work to process and dispatch orders within the estimated timeframe, delivery delays can sometimes occur.

Possible reasons include:

  • Heavy courier volume
  • Weather conditions
  • Natural disasters
  • Transportation problems
  • Public holidays
  • Regional restrictions
  • Technical or operational issues
  • Incorrect customer information
  • Unforeseen logistics circumstances
  • Events outside our control

A delayed shipment does not automatically qualify for cancellation, refund, or compensation.

If your order appears to be significantly delayed, please contact our customer service team so that we can review the shipment status.

11. Lost or Missing Packages

If a shipment is marked as delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with:

  • Family members
  • Neighbours
  • Building security
  • Reception or front desk
  • Other persons who may have accepted the package on your behalf

If the package still cannot be located, please contact Juvella Jewellery at juvellajewellery@gmail.com or 9874702207.

We may coordinate with the courier service to investigate the shipment.

Resolution times may vary depending on the courier company's investigation process.

12. Damaged Packages

Jewellery products require careful handling during transportation. We take reasonable precautions when packaging orders before dispatch.

Customers are encouraged to inspect the outer package carefully at the time of delivery.

If you receive a package that appears seriously damaged, opened, or tampered with, please document the condition of the package before opening it whenever possible.

Photographs or videos showing the package condition may be requested to help us investigate the matter.

If the product inside is damaged, please contact us promptly with your order details and supporting evidence.

Any resolution will be subject to verification and the applicable terms of our return and refund policy.

13. Jewellery Packaging

We take reasonable care to package jewellery products appropriately for transportation.

Depending on the product, packaging may include protective materials designed to reduce the possibility of scratches, damage, or movement during transit.

Customers should retain the original packaging after delivery, particularly if they may need to request a return or replacement in accordance with our applicable policies.

14. Cash on Delivery Orders

If Cash on Delivery (COD) is offered for your location and selected during checkout, the order may be subject to additional verification before dispatch.

Our team may contact you to confirm the order and delivery details.

If an order cannot be verified, we may delay or cancel the order.

Customers placing COD orders should provide an active phone number and ensure that someone is available to receive and pay for the shipment when it arrives.

15. Refused or Unaccepted Deliveries

Customers should not refuse a shipment without first contacting our customer support team regarding any issue with the order.

If a package is refused or repeatedly rejected and subsequently returned to Juvella Jewellery, any refund or re-shipping decision will be handled according to the applicable return, refund, and order-cancellation terms.

For any concern regarding the product or shipment, please contact us before refusing delivery whenever possible.

16. Delivery to Remote Locations

Some PIN codes may have limited courier service availability.

Deliveries to remote, rural, or difficult-to-access locations may require additional time.

In some cases, the courier company may request the customer to collect the parcel from a nearby delivery centre or service point.

Delivery timelines for such locations may therefore differ from standard estimates.

17. Peak Season & Promotional Periods

During major sales, festivals, holidays, or promotional campaigns, order volumes may increase significantly.

As a result, processing and delivery may take longer than normal.

We appreciate your patience during such periods.

If you require your jewellery order by a particular date, we recommend placing your order sufficiently in advance rather than relying on the estimated delivery date as a guaranteed deadline.

18. No Guaranteed Delivery Date

The delivery timelines provided by Juvella Jewellery are estimates only.

We cannot guarantee delivery on a specific date unless a specific guaranteed delivery service has been expressly offered and confirmed at checkout.

We are not responsible for delays caused by third-party courier companies, natural events, government restrictions, transportation disruptions, incorrect customer information, or other circumstances beyond our reasonable control.

19. Changes to Shipping Policy

Juvella Jewellery reserves the right to update, modify, or revise this Shipping Policy at any time.

Changes may be made to reflect:

  • Changes in courier services
  • Changes in shipping charges
  • Operational requirements
  • Legal or regulatory requirements
  • New services
  • Business policy changes

Any updated version will be published on juvellajewellery.com with the revised effective date.

Customers are encouraged to review this policy periodically.

20. Contact Us

If you have questions about shipping, order processing, delivery status, courier issues, or any other shipping-related concern, please contact us.

Juvella Jewellery

Email: juvellajewellery@gmail.com
Phone: 9874702207
Address: 2/112 Mahesh Colony, Serampore, Hooghly, West Bengal – 712202
GST No.: 19EFMPS4903B1ZA
Website: juvellajewellery.com

When contacting us regarding an existing order, please provide your order number and registered contact information so that we can assist you more efficiently.

21. Important Notice

By purchasing products from Juvella Jewellery, you acknowledge that estimated shipping and delivery times may vary based on destination, courier availability, seasonal demand, and circumstances beyond our control.

We make reasonable efforts to process and dispatch orders promptly and to work with reliable delivery partners. However, once an order has been handed over to the courier, certain aspects of transportation and final delivery are managed by the courier service.

We appreciate your understanding and cooperation.

Thank you for choosing Juvella Jewellery. We value your trust and are committed to providing a smooth and reliable shopping experience.